Privacy Policy

Compelite Pro Ltd (Company number 16377147), registered at Unit 53, BizSpace, Equinox South, Great Park Rd, Bradley Stoke, Bristol BS32 4QL, is the data controller responsible for your personal data.

If you have any questions about this policy or our data practices, please contact us at hello@compelite.pro or call 0117 379 0778.

We may collect and process the following personal data:

• Identity data: your name, job title and company name.
• Contact data: email address, phone number and postal address.
• Enquiry data: messages, service interests, budget indications and referral source submitted through our contact or booking forms.
• Transaction data: purchase history, payment references and digital products downloaded from our shop.
• Technical data: IP address, browser type and version, time-zone setting, operating system, and device information collected automatically when you visit our website.
• Usage data: pages visited, time spent, click paths and referral sources gathered via analytics cookies.
• Marketing data: your communication preferences, newsletter sign-ups and event registrations.

We collect data through:

• Contact, enquiry and booking forms on our website.
• Newsletter sign-up forms.
• Purchases from our online shop.
• Email, phone or WhatsApp correspondence.
• Cookies and similar tracking technologies (see our Cookie Policy).
• Third-party platforms such as Google Analytics and social media integrations.

We process your personal data under the following lawful bases as defined by the UK General Data Protection Regulation (UK GDPR):

• Consent: where you have opted in to receive marketing communications or newsletter emails. You may withdraw consent at any time.
• Contract: where processing is necessary to perform a contract with you or to take pre-contractual steps at your request (e.g. responding to a service enquiry).
• Legitimate interests: to improve our website, understand our audience, prevent fraud, and promote our services where it does not override your rights.
• Legal obligation: where we are required by law to retain certain records (e.g. financial or tax records).

We use your data to:

• Respond to enquiries and provide quotes for our services.
• Deliver contracted social media management, content creation and marketing services.
• Process purchases and deliver digital products from our shop.
• Send marketing emails, newsletters and event invitations (only with your consent).
• Analyse website traffic and user behaviour to improve our site and services.
• Comply with legal and regulatory obligations.

We do not sell your personal data. We may share data with:

• Service providers: hosting, email marketing, analytics, payment processing and CRM platforms that help us run our business.
• Social media platforms: where required to deliver our services on your behalf (e.g. Meta, Google, LinkedIn, TikTok).
• Professional advisers: accountants, solicitors and insurers where necessary.
• Legal authorities: if required by law or to protect our legal rights.

All third parties are required to process your data lawfully and securely. Where data is transferred outside the UK, appropriate safeguards are in place.

We retain your personal data only for as long as necessary for the purposes set out in this policy:

• Enquiries & contact form data: up to 24 months after your last interaction.
• Client data: for the duration of the contract plus 6 years for legal/tax compliance.
• Newsletter subscribers: until you unsubscribe.
• Purchase records: 6 years for tax and accounting purposes.
• Website analytics data: in accordance with our analytics provider's retention settings (currently 26 months).

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include encrypted connections (SSL/TLS), secure hosting infrastructure, access controls and regular reviews of our data handling practices.

Under UK GDPR you have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: request deletion of your personal data ("right to be forgotten").
• Restriction: ask us to restrict processing in certain circumstances.
• Portability: receive your data in a structured, commonly used format.
• Objection: object to processing based on legitimate interests or direct marketing.
• Withdraw consent: where we rely on consent, withdraw it at any time without affecting the lawfulness of earlier processing.

To exercise any of these rights, email hello@compelite.pro. We will respond within 30 days.

Our website uses cookies and similar technologies. For full details on the cookies we use, their purpose and how to manage them, please see our Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns first, so please contact us at hello@compelite.pro before escalating to the ICO.